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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role
Under the direction of the Director, IT the Tools Engineer is responsible for the implementation and administration of the Identity and ITSM applications at KnitWell Group. This includes integrations and automation related to applications used for Identity and Access Management, Change Management, Incidents, Service Requests and Critical Event Management, monitoring and automation. The Tools Engineer is always looking at ways to improve and recommends changes as needed.

The Tools Engineer will work on maintenance and continuous improvement of Identity and ITSM applications, processes, and automation.  They will work with the Tools support team, whether on premise or remote, and other IT partners to ensure the Identity, ITSM, and Tools processes are efficient, reduce risk within the organization, and enable associates to work effectively.

The impact you can have

• Collaborates with the engineering team on maintenance and everyday functionality of Identity and Access Management, ITSM, Monitoring Tools, and Critical Event Management
• Provide front-line advanced technical support for identification, prioritization, and resolution of all responsible applications/processes and manage related ticket queue
• Creates and maintains relationships with cross functional partners
• Maintain self-service forms in the Service Catalog as needed by working with IT and business partners to gather requirements, make recommendations, and implement changes
• Manage user profiles, teams, and roles in ITSM application
• Create and modify users, groups and contacts within Active Directory or Entra
• Manage AD/Entra accounts and Office 365 mailboxes
• Escalate larger issues to Sr/Principal Engineer and/or Manager for assistance working through major issues
• Point of escalation for Tools Support team
• Participates in projects as required

You’ll bring to the role

• Bachelor’s degree in computer science, Information Systems, other related field, or equivalent work experience
• 4+ years of IT work experience, with at least 1 year of experience working with ITSM and/or Identity solutions
• Understanding of different authentication methodology (I.E. SSO, local, MFA, etc.)
• Understanding of basic IT security policies such as password management, user types, separation of duties, etc.
• Basic knowledge of how APIs work
• Familiarity with ITIL Framework and understanding of SLA metrics
• Basic understanding of network and database fundamentals
• Basic knowledge for using PowerShell
• Experience with SQL reporting a plus
• Understanding of Azure/Entra Active Directory and how to manage objects
• Understanding of various operating system platforms including Windows, UNIX, Linux etc.
• Ability to convey complex technical ideas to non-technical people
• Ability to work and communicate, in a team environment, using strong communication skills
• Ability to analyze and solve problems independently
• Ability to interact with all levels of management
• Must possess an understanding of the retail industry
• Personal qualities include ongoing independence, professionalism, objectivity, a respected internal consultant with a high degree of integrity and respect for maintaining confidentiality
• Ability to be proficient at multi-tasking and balancing priorities in a fast-paced and dynamic environment

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.  
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*  
• Medical, dental, vision insurance & 401(K)* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*
• The target salary range for this role is: 85,000 - 100,000*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works remotely. Occasional travel to a company office may be required.

#LI-AM1

Location:

Corporate ascena – Remote

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.